سياسة الضمان والاسترجاع

Return and Exchange Policy: Returns or exchanges are only accepted with the invoice sent via email or with the order number/phone number registered with the order. The item can be returned within 3 days or exchanged within 7 days from the date of receipt, and the process is considered rejected after this period. The item must be in its original condition as delivered, inside its original packaging and with all accessories, unused. Products sold in promotions and clearance cannot be returned or exchanged. Electrical wires cannot be returned or exchanged if used or if part of them has been used. Electrical cables cannot be returned or exchanged if the product was purchased from a branch; the same branch must be visited for the return or exchange. If the reason for the return or exchange is an order error or a manufacturing defect, the replacement or return will be processed immediately. Upon return or exchange based on the customer's preference, the customer bears the shipping fees starting from 24 for returns and 75 for exchanges, depending on the size and quantity of products. Payment is made via bank transfer after contacting support via WhatsApp. The product to be returned or exchanged must be securely packaged. ArkanCo Trading Company reserves the right to refuse the return or exchange if the product arrives in a condition different from the original. The product will be inspected by the relevant department to ensure it complies with packaging conditions and to verify its accessories, in order to accept or reject the request. Conditions for returning or exchanging sanitary tools: The product is inspected by the maintenance department within a maximum of 48 hours from delivery. The warranty does not cover the following cases: 1- Water pump – diver – wire parts (used in impure water – breakage – presence of deposits or dirt – burning due to operation without water) (and other cases are eligible for replacement). 2- Mixers – shower meters – bidets (breakage – deposits or dirt presence – use of chemicals – breakage – leakage due to use) (and other cases are eligible for replacement). Return conditions: The product must be in new condition, not installed or disassembled, with its full box and accessories. The product to be exchanged must be available in the branch's stock. The branch reserves the right to accept or reject the return or exchange according to approved procedures. An exchange can be made with another product, considering the price difference.